Shipping & Returns

Prior to Shipping

For all made-to-order dolls, we will send you photos before shipment. Please ensure that you provide a valid email address to receive these images. Additionally, check your spam folder to ensure our email is not missed.

Shipping and Packaging

Fast Delivery Available: U.S. warehouse orders are eligible for delivery within 4 days.

Included Features:

  • Implanted hair
  • Blue eyes
  • Articulated finger skeleton
  • Boltless standing feet
  • Fixed 14cm vagina (without pubic hair)

Discrete Packaging:
All sex dolls are shipped in 100% discreet packaging. They arrive in a plain brown box, with the contents labeled as "Mannequin" on the customs declaration for privacy.


Production & Delivery Timeframes

Made-to-Order Dolls:

  • USA & Canada: 2-3 weeks for customized silicone sex dolls (processing time may be extended for implanted hair).
  • European Union: 7-10 days

⚠️ Estimated delivery times may vary due to holidays, weather conditions, or other unforeseen factors.


Shipping Methods & Costs

We partner with UPS and DHL for all shipments. If you have a preferred shipping method, please include a request in your order notes.

Once your package is shipped, we will provide a tracking number so you can monitor the delivery status and coordinate with the courier if necessary.

💰 Shipping Costs:

  • FREE worldwide shipping
  • We do not ship to countries with strict regulations on sex toys (e.g., India, Brazil, etc.).

📌 Buyers are responsible for return shipping costs. Shipping fees are non-refundable for returned packages.


Returns & Order Cancellations

Order Cancellation Policy

  • Orders can be canceled within 24 hours with a 5% transaction fee.
  • If production has already started, orders cannot be canceled. A 20%-30% restocking and handling fee will apply.

Returns & Replacement

🔹 Faulty Items:

  • If your doll differs from the default product images due to incorrect options, contact customer service immediately.
  • We will offer a replacement doll or replacement parts depending on the issue.
  • The doll must be returned within 3 days of receipt, unused, and in its original packaging.

🔹 Damaged Items:

  • We thoroughly inspect every doll before shipment to ensure quality.
  • If your doll arrives with visible damage, contact us immediately at support@usbbdoll.com with photos or videos.
  • Minor damage due to shipping: We will provide a repair kit.
  • Severe damage: An unboxing video and photos are required for verification before a replacement can be arranged.

🔹 Missing Items:

  • If any items are missing from your package, notify us immediately upon receipt.
  • Do not return or refuse the package directly.
  • Do not send returns to the address on the package, as it is not valid for receiving returns.

For any further inquiries, please contact support@usbbdoll.com.

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