Shipping & Returns

Prior to Shipping

For all made-to-order dolls, we will send you photos before shipment. Please ensure that you provide a valid email address to receive these images. Additionally, check your spam folder to ensure our email is not missed.

Shipping and Packaging

✅ Fast Delivery Available: U.S. warehouse orders are eligible for delivery within 4 days.

✅ Included Features:

Implanted hair
Blue eyes
Articulated finger skeleton
Boltless standing feet
Fixed 14cm vagina (without pubic hair)

✅ Discrete Packaging:
All sex dolls are shipped in 100% discreet packaging. They arrive in a plain brown box, with the contents labeled as "Mannequin" on the customs declaration for privacy.

Production & Delivery Timeframes

Made-to-Order Dolls:

USA & Canada: 2-3 weeks for customized silicone sex dolls (processing time may be extended for implanted hair).
European Union: 7-10 days

⚠️ Estimated delivery times may vary due to holidays, weather conditions, or other unforeseen factors.

Shipping Methods & Costs

We partner with UPS and DHL for all shipments. If you have a preferred shipping method, please include a request in your order notes.

Once your package is shipped, we will provide a tracking number so you can monitor the delivery status and coordinate with the courier if necessary.

💰 Shipping Costs:

FREE worldwide shipping
We do not ship to countries with strict regulations on sex toys (e.g., India, Brazil, etc.).

📌 Buyers are responsible for return shipping costs. Shipping fees are non-refundable for returned packages.

Returns & Order Cancellations

Order Cancellation Policy

Orders can be canceled within 24 hours with a 5% transaction fee.
If production has already started, orders cannot be canceled. A 20%-30% restocking and handling fee will apply.

Returns & Replacement

🔹 Faulty Items:

If your doll differs from the default product images due to incorrect options, contact customer service immediately.
We will offer a replacement doll or replacement parts depending on the issue.
The doll must be returned within 3 days of receipt, unused, and in its original packaging.

🔹 Damaged Items:

We thoroughly inspect every doll before shipment to ensure quality.
If your doll arrives with visible damage, contact us immediately at support@usbbdoll.com with photos or videos.
Minor damage due to shipping: We will provide a repair kit.
Severe damage: An unboxing video and photos are required for verification before a replacement can be arranged.

🔹 Missing Items:

If any items are missing from your package, notify us immediately upon receipt.
Do not return or refuse the package directly.
Do not send returns to the address on the package, as it is not valid for receiving returns.

For any further inquiries, please contact support@usbbdoll.com.